Business Operations Manager - Telco

About the Role:
We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives.
Key Responsibilities:
- Own and manage end-to-end business operations for Telecom VAS products and services.- Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.- Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.- Monitor operational performance, identify issues proactively, and drive timely resolution.- Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.- Manage operator onboarding, service launches, and ongoing operational requirements.- Track business KPIs, prepare operational reports, and provide actionable insights to leadership.- Drive process improvements to enhance operational efficiency and customer experience.- Ensure adherence to SLAs, governance frameworks, and business commitments.- Support revenue growth initiatives by working closely with business and partnership teams.
Qualifications & Experience:
- Bachelor's degree in Business, Engineering, Telecommunications, or a related field.- 7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management.- Proven experience in managing telecom operator relationships and business operations.- Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products).- Experience working with multiple stakeholders in a fast-paced business environment.
Required Skills:
- Business Operations ManagementTelecom VAS Domain Knowledge- Stakeholder & Client Management- Account ManagementService Delivery & Operations Excellence- Problem Solving & Analytical Thinking- Cross-functional Collaboration- Reporting & Performance Monitoring- Excellent Communication and Relationship Management Skills
Preferred Experience:
- Experience working with telecom operators and managing operator-led business initiatives.- Exposure to CRBT and other digital telecom service ecosystems.- Experience handling large-scale operational programs and business-critical deployments.
What Success Looks Like:
- Smooth and efficient execution of telecom business operations.- Strong stakeholder relationships and operator satisfaction.- Timely delivery of operational commitments and service launches.- Continuous improvement in operational performance and business outcomes.