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CST - Associate - Bill Payments CST

Paytm · Noida, Uttar Pradesh

Workplace
On-site
Job type
Full-time
Experience
1+ year
Posted

About the role

CST - Associate - Bill Payments CST at Paytm in Noida, Uttar Pradesh. On-site, full-time. Posted August 18, 2026.

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services.  About the role:Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience. Expectations/ Requirements:● Resolving day-to-day queries of the customers/merchants via call/chat.● Oversee day-to-day management of campaigns and ensure brand consistency● Ensure brand consistency in copy through tone, voice, and terminology● Developing and implementing a timeline to achieve targets. Superpowers/ Skills that will help you succeed in this role:● High level of drive, initiative, and self-motivation● 1+ years’ experience in customer support● Exceptional multi-tasking skills● Strong problem-solving skills  Educational Qualification: Any Graduate. Why join us1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager
Compensation:If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Prefer to apply yourself? Apply on Paytm’s site

Quick answers

Where is this job based?

Noida, Uttar Pradesh. The role is on-site.

How much experience do you need?

The posting asks for 1+ year.

How do you apply?

Apply on Paytm’s site using the link on this page. With a free Jobmagic account you can see how well you fit first.

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