IT Operations Specialist

About the role:

We are looking for an IT Operations Specialist to support the day-to-day IT needs of our employees and ensure that access, devices, software, and IT processes are managed effectively and securely.

Responsibilities:

• Manage employee access to company systems, including setting up, changing, suspending, and removing access when needed
• Handle the IT side of employee onboarding and offboarding, ensuring systems, accounts, and equipment are ready on time
• Manage company software, subscriptions, licenses, and user accounts
• Maintain accurate access records and regularly review permissions
• Provide day-to-day IT support for logins, permissions, accounts, software, laptops, and other technical issues
• Support basic IT security practices, including MFA, password requirements, admin rights, and access reviews
• Manage laptops and other company equipment, including inventory, assignment, setup, repairs, and replacements
• Manage email groups, shared mailboxes, distribution lists, shared folders, drives, and related permissions
• Document key IT processes and procedures
• Track IT requests and ensure issues are followed up and resolved in a timely manner
• Identify IT or security risks and escalate them when needed
• Support basic system integrations and automation
• Maintain visibility over access, licenses, IT issues, and key security risks

Requirements:

• 2–4 years of experience in IT support, IT operations, systems administration, or a similar role
• Experience working with Google Workspace and/or Microsoft 365
• Experience managing user access, SaaS applications, software licenses, and company devices
• Good understanding of basic IT security principles, including MFA, access controls, and permissions
• Experience supporting both technical and non-technical employees
• Fluency in English and Russian required
• Must be based in and able to work from our Dubai office
• Reliable, detail-oriented, proactive, and organized, with strong problem-solving skills