Senior Contract Tools, Education, Processes Professional

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Contract Tools, Education, Processes Professional based in the United States.

The Senior Contract Tools, Education, Processes Professional will play a key role in strengthening contracting and network operations through effective documentation, standardized processes, and continuous improvement initiatives. This position focuses on developing and maintaining policies, procedures, templates, and educational resources that support operational excellence across healthcare teams. You will identify process gaps, evaluate documentation practices, and implement solutions that improve consistency, efficiency, and compliance. Working independently, you will manage moderately complex to complex assignments and collaborate with stakeholders across multiple departments. This role offers the opportunity to influence operational standards, share best practices, and support the delivery of high-quality healthcare services. It is ideal for a detail-oriented professional who enjoys combining analytical thinking, process improvement, and technical documentation.

Accountabilities

• Develop, write, review, and maintain technical policies, procedures, protocols, templates, and standardized documentation related to healthcare contracting and Network Operations.

• Create educational materials, case studies, and knowledge-sharing resources to communicate best practices and support consistent operational execution.

• Conduct process and documentation gap analyses to identify inefficiencies, inconsistencies, and opportunities for improvement.

• Recommend and implement process enhancements that strengthen operational effectiveness, documentation quality, and cross-functional alignment.

• Evaluate complex business situations and determine appropriate technical approaches for assigned projects and initiatives.

• Collaborate with stakeholders across departments to understand organizational capabilities, operational requirements, and interdependencies.

• Lead or support mid-scale projects related to process optimization, documentation standardization, and operational improvements.

• Establish and maintain clear documentation standards to promote consistency, accessibility, and knowledge retention.

• Exercise independent judgment in defining project objectives, determining priorities, and delivering effective solutions.

Requirements

• At least 4 years of experience creating, developing, and updating technical policies and procedures within healthcare operations.

• Solid understanding of how organizational functions, processes, and capabilities interact across multiple departments.

• Demonstrated experience contributing to or leading process improvement initiatives.

• Advanced proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.

• Strong analytical and problem-solving abilities, with the capacity to evaluate complex information and identify documentation gaps.

• Excellent technical writing, communication, and organizational skills.

• Ability to work independently, manage competing priorities, and exercise sound judgment when handling moderately complex to complex assignments.

• Strong attention to detail and the ability to translate operational requirements into clear, practical documentation.

Preferred qualifications:

• Bachelor's degree in a relevant field.

• Experience conducting process gap analyses and implementing solutions to address documentation inefficiencies.

• Previous experience managing mid-scale projects.

• Familiarity with Enterprise Solution Point (ESP).

• Experience working with Medicaid programs or a strong understanding of Medicaid operations.

Benefits

• Annual salary: $78,400–$107,800, depending on qualifications, experience, skills, and geographic location.

• Eligibility for a performance-based bonus incentive plan.

• Fully remote work opportunity, available to candidates located anywhere in the United States.

• Medical, dental, and vision insurance.

• 401(k) retirement savings plan.

• Paid time off, company holidays, and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Internet expense reimbursement for eligible employees residing in California, Illinois, Montana, or South Dakota.

• Company-provided telephone equipment to support remote work requirements.

• Opportunities to contribute to process improvement initiatives and develop professionally.

• Occasional travel to company offices may be required for training sessions or meetings.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1