Senior Technical Incident Manager

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across liquid asset classes worldwide. We are a technology- and data-driven group that applies a scientific approach to investing. Our collaborative culture brings together research, technology, and trading expertise to solve complex challenges and deliver high-quality returns.

We are looking for a Senior Technical Incident Manager to lead business-critical technology incidents for QRT’s US broker-dealer operations. You will coordinate recovery across systems supporting trading, research, execution, and risk while strengthening operational resilience.

Your Future Role within QRT

· Lead major incidents from triage and escalation through service restoration and recovery validation.

· Coordinate technical teams, third-party providers, and regional Incident Managers throughout the incident lifecycle.

· Assess business impact, prioritise recovery, and communicate clearly with stakeholders and senior leadership.

· Maintain accurate incident records, timelines, and decision logs in designated ITSM tools.

· Lead post-incident reviews, root-cause analysis, and remediation of recurring issues.

· Improve incident processes, controls, metrics, tooling, workflows, and automation.

· Partner with Technology, Operations, Risk, and Compliance on regulatory requirements, audit readiness, business continuity, and operational resilience.

Your Present Skillset

· 10+ years of experience in technology operations or service management within financial services or trading.

· Hands-on experience in production engineering, SRE, application support, or infrastructure operations.

· Proven ability to lead major incidents and drive timely, controlled recovery.

· Strong knowledge of trading systems, service dependencies, failure scenarios, and change management.

· Experience leading root-cause reviews and improving incident processes and controls.

· Experience supporting engagement with US regulators, including the SEC and FINRA.

· Clear communication with technical teams, trading stakeholders, and senior leadership under pressure.

Nice to Have

· Python or shell scripting, observability platforms, or incident workflow automation.

· Familiarity with ServiceNow or Jira Service Management.

· ITIL 4 Foundation certification or equivalent. 

 

Base salary range for this position is $180,000 to $250,000 per year. 

QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.